Policies

Customer Satisfaction

Making sure my customers are happy is my top priority, so please reach out if you are not satisfied with your mini purchase.  I personally craft, collect and inspect all of the items myself before shipping.  Many of the items are custom and one-of-a-kind creations, so small variations are expected.  Please read all product descriptions carefully before purchasing and review my shop policies.  The items in my shop are not intended for children due to their small size and delicate nature.  

Shipping and Processing

Processing time varies from 2-7 days after purchase depending on the item.  For custom pieces, production time varies from 2-5 weeks depending on the size and detail of the project.  See specific listing for details.

Shipping times vary depending on service selected at checkout.  Please refer to the shipping times listed during checkout from the carrier you select.  

Returns, Exchanges and Cancellations

Please contact me right away (within 7 days) of receiving your purchase if you are not satisfied for any reason.  I issue full refunds for damage that has occurred during shipping, for incorrect items shipped or items that do not match their descriptions.  All custom items are non-refundable.  Please check dimensions carefully and reach out to me with any questions or requests for different sizes.  

Please email lifeinadollhouse.shop@gmail.com with any issues or return inquiries.

Order cancellations are available within 24 hours of order placement, if the order has not processed. Cancellations are not available for custom orders.

Damaged Goods

Before shipment, I personally inspect each item carefully to make sure there are no flaws and nothing is broken.  During packaging I make sure to securely package each item carefully and label the package with a fragile sticker.  After your item ships out, I can’t guarantee that during shipping your package will be handled with care.  If something arrives damaged, please contact me right away at lifeinadollhouse.shop@gmail.com with photos of the damage.  

Amazon Affiliate Disclosure

Life In A Dollhouse LLC is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com.